24/7 Support!
Always Ready to Assist You
General Support
We have our very own call center just to tend to your needs. For any internet connectivity issues you experience or any sort of queries, feel free to call us at our dedicated Hotline –
Billing Support
We know how important continuous connectivity is to you, so we always strive to provide you immediate support in case of any billing related issue.Call us at our dedicated Hotline –
Pre-Sales Support
Before you make a purchase, our dedicated support team can scope out your area to see if we can provide you our service there. We are continuously expanding our coverage to reach out to all of you.Call us at our dedicated Hotline –
Technical Support
Need to reset your router or modem? Or change your Self-Care password? Any other technical issues? Our technicians are always ready to serve. Call us at our dedicated Hotline –
SUPPORT TEAMS CONTACT
- Name: Md. Amir Hossain
- Mobile:+8801404000504
- Email:amir@cityonlinebd.net
- Name: Md. Amir Hossain
- Mobile:+8801404000504
- Email:amir@cityonlinebd.net
SUPPORT TEAMS CONTACT
- Name: Md. Amir Hossain
- Mobile:+8801404000504
- Email:amir@cityonlinebd.net
3RD LAYER CONTACT
- Name: Md. Nabin Khan
- Mobile:+8801404000500
- Email:nabin@cityonlinebd.net
Emergency Contacts
Broadband Crisis? Don’t worry! Access our Emergency Contacts for instant, professional assistance in resolving any critical service issues.
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Facing Problems?
Let's Troubleshoot
Encountering connectivity hiccups? Explore our comprehensive troubleshooting guide to quickly resolve common issues and keep your online experience seamless.
Slow internet speeds can be caused by various factors. Try resetting your router, closing unused applications, and ensuring no large downloads or uploads are running in the background. If the issue persists, contact our support team for further assistance.
Sudden disconnections can be frustrating. Ensure all cables are securely connected, and check for any loose connections. If the issue persists, contact our technical team for a thorough inspection.
This may be due to DNS issues. Try clearing your browser's cache and cookies, or switch to a different DNS server. If the problem persists, reach out to our support team for additional guidance.
Ensure your device's Wi-Fi is turned on and that you're selecting the correct network. Double-check the Wi-Fi password. If the issue persists, try restarting your router. For further assistance, contact our support team.
This issue may stem from an IP configuration problem. Try releasing and renewing your IP address through your device's settings. If the problem persists, contact our technical team for expert guidance.
Intermittent connections can be due to signal interference. Keep your router away from electronic devices and walls. Consider using a wired connection for more stability. For additional help, contact our support team.
First, try resetting your router to its default settings. If that doesn't work, check for any firmware updates. If the issue persists, contact our technical team for further assistance or to arrange a replacement.